Location: New York and/or London

Role Overview: Our client, a boutique country risk advisory firm, is seeking a Client Relationship Manager to help maintain and expand relationships with existing clients. This role focuses on ensuring client satisfaction, identifying growth opportunities within current accounts, and supporting the delivery of geopolitical risk research, business intelligence, and advisory services. The ideal candidate will have 3-5 years of experience in client management, preferably in consulting, research, or professional services environments, with an understanding of geopolitical risk landscapes and the needs of clients operating internationally.

Key Responsibilities:

Serve as the primary day-to-day contact for a portfolio of existing clients, ensuring their needs are met promptly and effectively
Develop deep understanding of clients' businesses, challenges, and objectives to identify opportunities where the firm's services can add value
Proactively manage client relationships through regular communication, check-ins, and relationship reviews
Work closely with research team to ensure deliverables meet client expectations and requirements
Identify opportunities to upsell and cross-sell additional services within existing client accounts
Gather and analyze client feedback to continuously improve service delivery
Support the onboarding process for new clients to ensure a smooth transition
Maintain accurate client records and track engagement metrics
Collaborate with senior Business Development Directors on account strategies for key clients

Key Requirements:

At least 3-5 years of experience in client relationship management, account management, or similar client-facing roles
Background in consulting, research, advisory services, or professional services preferred
Understanding of geopolitical risk, international business challenges, or security issues
Excellent interpersonal and communication skills, with the ability to build rapport at various organizational levels
Strong problem-solving abilities and attention to detail
Commercial awareness and understanding of how to identify growth opportunities within existing accounts
Proficiency with CRM systems and data analysis tools
Bachelor's degree in International Relations, Business, Political Science, or related field
Experience working with clients in the energy, mining, or other international sectors is a plus.

This position offers an excellent opportunity for a client-focused professional to develop their career within a specialist advisory firm that delivers critical intelligence to organizations operating globally. The successful candidate will gain valuable experience in geopolitical risk analysis while building their expertise in client relationship management.

Business Development jobs in New York

Client Relationship Manager (London/New York)